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Everybody Changes

Certification Course in Respecting Gender Diversity in Changing Rooms

30-min. course | $29.95 per certification | bulk discounts available

Did you know: 

  • In a 2017 study conducted by The Williams Institute of UCLA, 27% of youth reported being identified as gender nonconforming.

  • 1.4 million Americans identify as transgender;  150,000 are youth ages 13-17. 

  • 70% of transgender people report harassment in public restrooms and changing rooms;  9% report physical attacks.

If you have not met a transgender or gender diverse person, 
it is a mathematical certainty that you soon will!  

Everybody Changes is a 12-part, video based eLearning course, designed to help you: 

  • Get educated on the simple facts of gender diversity, which can seem confusing and overwhelming; 

  • Become familiar with accurate terminology to help you respond and interact confidently with gender diverse people; 

  • Have the tools to give the best possible customer service and keep all guests safe, if you're an employee; 

  • Know how to effectively intervene in tense situations, if you're an ally;

  • Take an active part in respecting all members of your community.

If single stall, unisex changing facilities are not available, where do transgender and gender diverse people safely and comfortably change clothes and shower? For employees, what are best practices to provide excellent customer service while keeping everybody safe?  For the general public, how can you respectfully interact with diverse members of your community, and step in to help if/when you witness someone being treated unkindly or inappropriately?

Scott Turner Schofield, a leading expert on gender diversity issues, created this e-course to train aquatics and recreation staff for the City of Santa Monica Department of Cultural Affairs, which houses its Department of Recreations and the Annenberg Beach House.

Course curriculum

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  • 2


    • Introduction FREE PREVIEW
    • Study: Transgender Bathroom Discrimination
    • Study: 27% of Adolescents Are Gender Nonconforming
    • The Advocate: Nearly 2 Percent of High Schoolers Are Transgender
    • Introduction Quiz
    • Introduction Quiz Explanations
  • 3

    Trans 101

    • Trans 101
    • Study: How many adults identify as transgender in the United States?
    • American Medical Association Affirms the Medical Spectrum of Gender
    • American Psychological Association: Is Being Transgender a Mental Disorder?
    • STUDY: Impact of Discrimination
    • Teen Vogue: Gender Variance Around The World
    • Mic.com: Meet 10 Black Transgender Figures From History
    • Trans 101 Quiz
    • Trans 101 Quiz Explanations
  • 4


    • Terminology
    • Terminology Quiz
    • Terminology Quiz Explanations
  • 5


    • Gender
    • Article: What we can learn from an Indonesian ethnicity that recognizes 5 genders
    • Gender Quiz
    • Gender Quiz Explanations
  • 6

    Gender Diversity In The Changing Room

    • Gender Diversity In The Changing Room
    • The Washington Post: Federal Judge Sides With Transgender Teen In Challenge Over School Locker Rooms
    • Gender Diversity In The Changing Room Quiz
    • Gender Diversity Quiz Explanations
  • 7

    Respecting Gender Diversity

    • Respecting Gender Diversity
    • Dept. of Fair Employment and Housing: Transgender Rights In The Workplace
    • Respecting Gender Diversity Quiz
    • Respecting Gender Diversity Quiz Explanations
  • 8

    Respecting Privacy

    • Respecting Privacy
    • Article: Transgender man humiliated by lifeguard at public pool
    • Respecting Privacy Quiz
    • Respecting Privacy Quiz Explanations
  • 9


    • Harassment
    • Report: Understanding Issues Facing Transgender Americans
    • Harassment Quiz
    • Harassment Quiz Explanations
  • 10

    The Bathroom Issue

    • The Bathroom Issue
    • Study: No link between transgender rights law and bathroom crimes
    • The Bathroom Issue Quiz
    • The Bathroom Issue Quiz Explanations
  • 11

    Transgender & Nonbinary In The Showers

    • Transgender & Nonbinary In The Showers
    • Transgender & Nonbinary In The Showers Quiz
    • Transgender & Nonbinary In The Showers Quiz Explanations
  • 12

    Doing The Changing Room Right

    • Doing The Changing Room Right
    • Doing The Changing Room Right Quiz
    • Doing The Changing Room Right Quiz Explanations
  • 13


    • Prevention
    • Prevention Quiz
    • Prevention Quiz Explanations
  • 14


    • Conclusion
    • The New York Times: High school transgender athletes
    • The Guardian: Transgender athletes can take part in Olympics
    • Swimming World: Transgender swimmers and the rules for inclusion and fairness
    • Everybody Changes - Questions For Reflection
    • Review What You Have Learned
    • Conclusion Quiz Explanations


  • Introduction to the transgender community;

  • Vocabulary and terminology;

  • Common ways gender diverse individuals are unintentionally disrespected, and how to act respectfully;

  • Harassment: what it looks like and how to address it;

  • The Bathroom Issue.

The course videos contain role-playing scenarios that train front-line staff and anyone interested in being a better ally, to sensitively address specific situations, including:

  • How to enforce existing laws and policies for transgender and gender diverse people using the locker room;

  • How to sensitively address and meet the needs of alarmed or angry members of the public;

  • How to respect the differences and meet the needs of transgender and gender diverse members of the public.

Each video segment is followed by a quiz for comprehension and retention. Once this course is completed, the student receives a Certificate of Completion, to be kept in their HR file to demonstrate cultural competency and sensitivity training.


Our clients include:

  • Gyms and fitness centers, both large chains and boutique facilities

  • Public and municipal pools and beaches

  • Hotels with pools, gym, and/or spa facilities

  • Cruise lines

  • University and high school athletics departments

  • Community centers with pool facilities

  • Summer camps

  • Swimming schools

  • People like you


  • Front line staff in recreational facilities

  • Managers in recreational facilities

  • Life guards

  • Membership coordinators at recreational facilities

  • Gym teachers

  • Coaches

  • Anybody who is nervous about the topic of transgender people using shared facilities

  • Anyone interested in being a better ally


Q:  When does the program begin?
A:  That's up to you! Learn at your own pace, in your own time. 

Q:  What if I want to go deeper into these issues and learn more?
A:  We provide a list of resources upon course completion, or check out our website, speakingoftransgender.com, for many more resources, including videos, interviews, and press!

Q:  Do you offer personal coaching?
A:  Yes!  We coach individuals and conduct trainings in classrooms and workplaces. Please send us an email at contact@speakingoftransgender.com for more info!

Q:  I don't think I know any transgender people, and I don't think they use my facility. Should I still take this course?  
A:   27% of youth reported being identified as gender nonconforming, according to a 2017 study by The Williams Institute of UCLA — so it's highly likely there are transgender and non-binary people in your facility everyday, and if not, then it's a mathematical certainty that there soon will be!

Q:  Who are the models in your videos? Are they transgender people?
A:  We cast from our beautifully gender diverse community here in Los Angeles.  Our actors' voices and experiences helped to create the authentic feel of the videos. 

Q:  I work at a large company and I would like all of our employees to be certified. Do you offer company discounts?
A:  Yes!  We offer bulk discounts and customizable packages, based on your needs and your budget. Please send us an email for info!

Q:  Why are you qualified to run this course and certification?
A:  Our founder, Scott Turner Schofield, has 16+ years of experience working in educational and business settings as a trainer in transgender cultural competency and diversity and inclusion.  

Please feel free to reach out to us with any questions: contact@speakingoftransgender.com

Note: The language of this course assumes you live in a state whose laws protect the rights of all people, including transgender and nonbinary people. If you live in a state that does not protect all people, then some of the information contained may not be legally applicable, but all information herein helps to create a more inclusive culture.

What people are saying

Cori N.

"Critically important training! The best way to clarify mis-perceptions is through education and information, and this video does a great job of it. I generally feel pretty informed, and there were some things that were new to me. Thank you.”

Simran K.

Though I do not work in a location with a changing facility, we do have shared stall public restrooms. It was helpful to me that the seminar directly addressed this likely point of possible harassment and contention.”

Kate B.

"This is an extremely informative, interesting and enjoyable course. I was surprised by how much I learned, even though I know I am a person who is sensitive to others.”

Malinda B.

"The course is fast paced enough to not feel boring and drawn out, but comprehensive and detailed enough to provide plenty of good information. Overall I would highly recommend this course to any business, or to any individual person who is looking to learn more about gender diversity.”

All course content, including but not limited to videos, downloadable materials, and quizzes ©  Speaking of Transgender 2018. To the extent permitted by law, Speaking of Transgender, Fat Kid Creative, Inc., (and our partners, instructors, and agents) will not be liable and disclaims all responsibility for any loss, injury, claim, liability, and/or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions from the sites, services, or course, including, but not limited to, technical functionality or inaccuracies; (b) third party communications; (c) any third party content therein directly or indirectly accessed through links on the sties, including but not limited to any errors or omissions therefrom; and (d) your use of the course.